Who is to be Blamed for Lateness
Question: As a frequent user of buses in Jerusalem I often take advantage of the option given by the Egged Bus Company to pay a little more than the regular single fare in order to purchase a transfer ticket which enables me to board without charge another bus within an hour. It sometimes happens that the late arrival of that next bus causes my transfer ticket to technically be invalid although I am convinced that I have a right to use it. What is the right thing to do?
Answer: This question has been put to the Egged management. Their response was that the regulations established by the government's supervisor of transportation form the terms of the contract between the bus company and the passenger. The regulation clearly states that there is an absolute limit of an hour in which the transfer ticket is valid for another ride.
The Egged spokesman noted, however, that the passenger who presents an honest case to the driver such as the one you describe can rely on the fairness of the driver to accept his excuse and honor the transfer ticket even though more than an hour has passed.